We are a group of customers who work with St Leger Homes colleagues and other customers to review and scrutinise our services and policies.
We act as critical friends to St Leger, giving a customer's view on their policies, procedures and working practices.
We often make recommendations on how services can be improved to enhance the experience for all tenants.
Following completion of a Tenant Scrutiny Review, we present the report and recommendations to the Performance and Improvement Committee and an agreed action plan is produced by the relevant service to support delivery of the recommendations.
Feedback on progress against the recommendations within the action plan is then given to us and the Performance and Improvement Committee until all are completed.
The Tenant Scrutiny Panel meets on the third Wednesday of every month at the Civic Building in Doncaster City Centre.
Meetings take place from 10.30am and last around three hours.
The meetings tend to take place in person but if you do need to attend virtually you can do this through Microsoft Teams. Please let us know in advance if you'd like to join us online so we can set up your link.
- Chair - Betty Clayton
- Vice-Chair - Mo Tennison
- Secretary - Rodger Haldenby
- Brenda Lennon
- Emery Sindijjue
- Luke Laister
- Harry Wood
- Edward Cristian
- Cameron Hickman
- Therese Kennedy
TSP work in 2022/2023
In 2022/2023 the TSP have worked with St Leger Homes on the following:
- Metro-clean agreement
- Antisocial behaviour
- Estate inspections
Over the next year, the TSP will be supporting St Leger Homes in reviewing:
2023/24
- Recharge Policy
- Mystery shopping
- Volunteer rewards and incentives scheme
Anti Social Behaviour Scrutiny Review
pdf | 218Kb
Anti Social Behaviour Scrutiny Review Action Plan
pdf | 161Kb
Estate Walks Scrutiny Review
pdf | 128Kb
Estate Walks Scrutiny Review Action Plan
pdf | 119Kb
Metro Cleaning Scrutiny Review Action Plan
pdf | 67Kb
Contact us
Panel secretary - Rodger Haldenby: tenantscrutiny4slhd@gmail.com
St Leger Homes: customer.involvement@stlegerhomes.co.uk