We know there can be lots of issues going on that may affect your finances and make it difficult to manage your tenancy. There are many organisations that can help with these issues and we have provided some useful information below about where you can get some further information.
If you have debts and are struggling with repayments it would be useful to get some specialist debt advice to discuss the best way forward for you. There are various ways to deal with debts and it is important to get specialist advice to find the right option for you.
You can find further information below:
Free and impartial help with money, backed by the government | MoneyHelper You can contact Money Helper directly via this link or, if you are working with Tenancy Support, we can refer you for specialist debt advice via the Money Advisor Network - see below:
The Money Advisor Network is a free Government sponsored partnership for creditors in the public and private sector. St Leger Homes of Doncaster has joined this network to help our customers who are in financial difficulty access free regulated debt advice. Our core data protection obligations and commitments are set out here: Data Protection – Your Privacy Matters (stlegerhomes.co.uk)
This notice provides additional privacy information for those accessing the Money Advisor Network through St Leger Homes of Doncaster and describes how we collect, use and share personal information about you and the types of personal information we need to create a referral for you.
Personal information we collect and use
Information collected by us:
The information we collect will be the minimum we need to refer you to the Money Advisor Network and will include the following personal data:
Customer’s full name (mandatory)
Telephone number (mandatory)
Email address (optional)
We will always ask for your consent before proceeding with the referral service.
How we use your personal information
We collect your personal information for the following purposes:
To assist with financial help and give access to a network of advice agencies.
How long your personal data will be kept
We will hold your personal information in line with St Leger Homes of Doncaster’s retention schedule. At its expiry date the information will be reviewed, and only retained where there is an ongoing requirement to retain for a statutory or legal purpose. Following this your personal information will be securely destroyed.
Reasons we can collect and use your personal information
The lawful basis on which we collect and use your personal data is that:
Processing will only be carried out once you have given consent. You can opt out at any time.
Processing is necessary for the performance of a task carried out within the legitimate interest of St Leger Home sof Doncaster.
We hold the information in line with the following legislation:
Data Protection Act 2018
Who we share your personal information with
Only where you have given your consent, information will be shared with the Money Advice Network.
We have a data sharing agreement in place to ensure we only share the information with the Money Advice Network for the intended purpose.
Keeping your personal information secure
We have appropriate security measures in place to prevent personal information from being accidentally lost, used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security incidents and we will notify you and the appropriate regulator of any incident where we are legally required to do so.
When computers make any decisions about you?
We will not make or use automated decisions in relation to the Money Advice Network referrals.
When your data is sent to other countries?
We do not sent any information we collect about you outside the United Kingdom.
Rights for individuals under UK GDPR
Find out about the rights for individuals under UK GDPR
What are your rights?
Please contact the Customer Care team at CustomerCare@stlegerhomes.co.uk to exercise any of your rights, or if you have a complaint about why your information has been collected, how it has been used or how long we have kept it for.
The UK GDPR also gives you the right to lodge a complaint with the Information Commissioner’s Office who are the supervisory authority responsible to regulate and monitor the legislative obligations within the UK and can be contacted on 03031 231113
If you are able to work the easiest way to increase your income is to find employment. You can search for a job on this page which is updated regularly:
If you live in one of our homes and are looking for work, we may be able to give you a helping hand or help you find a training course. You can find further information here:
Healthy Start - If you're more than 10 weeks pregnant or have a child under 4, you may be entitled to get help to buy healthy food and milk. You can find information here:
Healthy Homes - Advice on keeping your home safe and healthy can be found here:
If you are struggling with alcohol or substance misuse or addiction it can be difficult to focus on other things, such as your finances, work or maintaining your tenancy. There are organisations in the local area that can support you with these issues via tailored 1-1 support or group sessions. Please see below for further information:
If you are struggling with mental health issues, it is vital that you speak to your GP as soon as possible. In addition, there are other organisations that can support you. Please see the links below for further information:
In addition to the above specialist services, we also have 2 Mental Health Navigators in our Tenancy Support team and they will be able to support you with mental health issues. Support is available to tenants that do not currently have other mental health services working with them. You can read more about the service and view their contact information here:
Food banks are not-for-profit organisations that provide food and support to people who are struggling financially. They rely on public donations to continue supporting people in crisis. Doncaster food banks will accept food donations during their opening times, if you want to donate at any other time please contact the foodbank directly for their drop off points.
Times are difficult for everyone right now and food banks are more important than ever. If you are struggling and don't have any food then please look at the links below to locate a food bank that operates in your area. Please always check the foodbanks own website or Facebook page for up to date opening times and contact details.
You can visit Doncaster Council's Your Life Doncaster page here Food Bank Information - YourLifeDoncaster to find a local food bank or you can look through the list below.
Some of the foodbanks require a referral which are available by ringing our Tenancy Support Team on 01302 862050:
All Saints Foodbank (referral only)
All Saints Church, Quarry Lane, Doncaster, DN6 7RT
Covers residents of Woodlands, Highfields, Adwick, Carcroft and Skellow
Bentley Baptist Community Foodbank (for anyone with a DN5 postcode
Bentley Baptist Church, Askern Road, Bentley, Doncaster, DN5 0EQ
Mondays: 1pm - 3pm
Bullcroft Memorial Hall (referral only
Bullcroft Memorial Hall, Chestnut Avenue, Carcroft, Doncaster, DN6 8AP
Fridays: 10am - 1pm
CRY Askern (open to residents of Askern, Norton and Campsall)
St Peter's Church Community Hall, Sutton Road, Askern
Thursdays: 11am - 1pm
The Foresters Arms, Village Street, Adwick, DN6 7AA
Mondays: 3pm -7pm Friday 3pm -8pm
ECO foodbank Edlington (open to residents of Edlington and Warmsworth)
Yorkshire Main Community Centre, Edlington Lane, Edlington, Doncaster, DN12 1AB
Thursdays: 11am - 1pm
Trussell Trust (referral only)
Holmescarr Community Centre Grange Lane Rossington DN11 0LP
Thursdays: 10am - 12pm
St Mary's Church Hall, Field Road, Stainforth, Doncaster, DN7 5AQ
Fridays: 10am - 12.30pm
The Rugby Club, Church Balk, Thorne, DN8 5BU
Thursdays: 10am - 12pm
Mexborough Foodbank (referral only)
Mexborough Family Hub (formerly Children's Centre), Wath Rd, Mexborough, S64 9ED
Fridays: 10am to 12pm
Trussel Trust (referral only)
St James Church, St. Sepulchre Gate West, Doncaster DN1 3AQ
Wednesdays and Fridays: 10am - 12pm
St Pauls Church, Durham Road, Wheatley Park, Doncaster DN2 4HN
Tuesdays: 10am -12pm
St Johns the Evangelist Church (no referral required)
312 Balby Rd, Doncaster DN4 0QF
Monday, Tuesdays and Thursday between 9:30am and12pm
The cost of living crisis is affecting millions of people, with many reporting that they will struggle to heat their homes. There are lots of welcoming community and Council spaces across Doncaster that are here to support people throughout the city. Click on this link to find your nearest warm space:
St. Leger Homes of Doncaster Ltd
Tel: 01302 862862
Minicom: 01302 862719