The purpose of our One Voice Forum is to help us stay up to date and informed of the changing views, needs, desires and aspirations of its tenants, residents and of the wider Doncaster community.

The One Voice Forum is an engagement forum for tenants, St Leger tenant board members and TARA representatives for consultation and discussion on service delivery and key strategic and policy changes to make sure there is tenant communication, perspective and engagement.

It's there to empower our tenants and TARAs to make sure that we are providing housing services that meet customer needs and are delivered to the highest standard. 

We need more of your voices. The One Voice Forum is already having a positive impact and have been involved in consultations such as Housing Management Policy, Tenancy Agreement, Repairs Policy, Tenant Voice Charter, Corporate Plan and our Damp, Mould and Condensation Policy

If you are interested in joining and want to have your say in how we deliver our services in the future, then please contact us on 01302 862743 or email us on customer.involvement@stlegerhomes.co.uk

 

 

The One Voice Forum meetings take place every six weeks at the Civic Office in Doncaster City Centre. You can attend these meetings in person or virtually by Microsoft Teams.

All meetings take place from 10.30am to 12.30pm unless otherwise stated.

Below are agendas of the meetings that have taken place to date which gives you a flavour of the key policies and services that the One Voice Forum have had their say on! 

Thursday 26 January 2023 - Agenda
  1. Welcome and Introductions - Steve Lyons (Chair)5 minutes
  2. Notes of the last meeting - 5 minutes
  3. Engagement and Communications new team structure - Jackie Linacre (Head of Customer Services)/ Asim Munir (Engagement and Communications Service Manager) - 5 minutes
  4. Repairs and Maintenance, Changes to Service Delivery (Mark Coogan-Head of Repairs and Maintenance) - 10 minutes
  5. Accessible Housing Register Consultation Presentation - Mark Steward (Head of Service-Access to Homes)/Kelly Siddons (Head of Service- Home First) - 20 minutes
  6. DRAFT Terms of Reference/Chair arrangements - 45 minutes - Sharon Hoskin (Area Housing Manager-Central/Asim Munir (Engagement and Communications Service Manager)
  7. TPAS Accreditation Presentation - 5 minutes -Sharon Hoskin (Area Housing Manager-Central)
  8. Any Other Business - 5 minutes
  9. Date of the next meeting - 27 April 10.30am
Thursday 27 April 2023 - Agenda
  1. Welcome and Introductions - Steve Lyons (Chair) 5 minutes
  2. Notes of the last meeting (26th January 2023) - 5 minutes
  3. Tenant Voice Strategy Action Plan - Jackie Linacre (Head of Customer Services)/ Asim Munir (Engagement and Communications Service Manager) - 30 minutes
  4. Damp, Mould and Condensation Policy Consultation (Mark Coogan-Head of Repairs and Maintenance) - 15 minutes
  5. Letter Writing Guidance Consultation - Mick Bailey (Business Service Transformation Manager/Lauren McLaughlin (ICT Project Manager- 15 minutes
  6. Furnished Tenancies Scheme Proposal- Matthew Larner (Financial Inclusion Manager) - 10 minutes 
  7. Housing Policy Consultation- Jane Davies (Head of Housing Management) - 15 minutes
  8. Any Other Business - 5 minutes
  9. Date of the next meeting - 15th June at 10.30am
Thursday 15 June 2023 - Agenda
  1. Welcome and Introductions - Luke Laister (Chair) 5 minutes
  2. Notes of the last meeting (27th April 2023) - 5 minutes
  3. ‘Light’ Induction- Asim Munir (Engagement and Communications Service Manager)/Luke Laister) - 30 minutes
  4. Review of the St Leger Homes Management Agreement- (Karen Ratcliffe, Assistant Director Strategic Housing and Sustainability & Adam Goldsmith. Head of Service, Local Investment Planning- Doncaster Council) - 30 minutes
  5. Break- 5 minutes
  6. Damp, Mould and Condensation Policy Consultation (Christine Tolson-Head of Asset Management) - 30 minutes
  7. Any Other Business - 5 minutes
  8. Date of the next meeting - 12 July at 10.30am
Wednesday 12 July 2023 - Agenda
  1. Welcome and Introductions - Luke Laister (Chair) 5 minutes
  2. Notes of the last meeting (15th June 2023) - 5 minutes
  3. One Voice Forum Terms of Reference (Luke Laister) - 15 minutes
  4. Tenancy Agreement Consultation (Sharon Hoskin, Area Housing Manager) - 30 minutes
  5. Break - 5 minutes
  6. Repairs Policy Consultation (Mark Coogan, Head of Repairs and Maintenance-TBC) - 30 minutes 
  7. Any Other Business- 5 minutes
  8. Date of the next meeting- 21st September 2023 at 10.30am
Thursday 21 September 2023 - Agenda
  1. Welcome and Introductions - Luke Laister (Chair) 5 minutes
  2. Notes of the last meeting (12th July 2023) - 5 minutes
  3. RSH (Regulator of Social Housing) Consumer Standards Consultation - Dave Richmond (Chief Executive) and Asim Munir (Engagement & Communications Service Manager) - 30 minutes
  4. Corporate Plan Update - Dave Richmond (Chief Executive) - 20 minutes
    Break- 5 minutes
    Repairs Policy Update - Mark Coogan (Head of Repairs and Maintenance) - 30 minutes
  5. Key Performance Indicators Consultation - Asim Munir (Engagement & Communications Service Manager) - 20 minutes
  6. Any Other Business - 5 minutes
  7. Date of the next meeting - 2nd November 2023 at 10.30am
Thursday 2 November 2023 - Agenda
  1. Welcome and Introductions - Luke Laister (Chair) 5 minutes
  2. Notes of the last meeting (21st September 2023) - 5 minutes
  3. Tenant Voice Charter Consultation - Asim Munir (Engagement & Communications Service Manager) - 15 minutes
  4. Housing Management Policy Feedback - Jane Davies (Head of Housing Management) - 15 minutes
  5. Break- 5 minute
  6. One Voice Forum Forward Plan 2023/24 - Asim Munir (Engagement & Communications Service Manager) - 15 minutes
  7. Any Other Business - 5 minutes
  8. Date of the next meeting - 14th December at 10.30am

        

Thursday 14 December 2023 - Agenda
  1. Welcome and Introductions - Luke Laister (Chair) 5 minutes
  2. Notes of the last meeting (2nd November) - 5 minutes
  3. Key Performance Indicators and Tenant Satisfaction Measures Consultation - Nigel Feirn (Head of Finance & Business Assurance) - 25 minutes
  4. Annual Development Plan Consultation - Jackie Linacre (Head of Customer Services) - 20 minutes
  5. Break- 5 minutes
  6. Permissions Policy Consultation - Dean Leggott (Asset & Environmental Service Manager)/Kelly Manion (Senior Operational Assets Officer) - 25 minutes
  7. Forward Plan: Items for 25th January meeting (Subject to change)
    •    New Tenancy Viewings and Sign ups Review
    •    Customer Access Strategy Consultation
    •    Investment Priorities Consultation
    •    Housing Management Strategy Consultation
  8. Any Other Business - 5 minutes
  9. Date of the next meeting - 25th January 2024 at 10.30am
Thursday 25 January 2024 - Agenda
  1. Welcome and Introductions - Luke Laister (Chair) 5 minutes
  2. Notes of the last meeting (14th December) - 5 minutes
  3. Customer Access Strategy Consultation - Jackie Linacre (Head of Customer Services) - 30 minutes
  4. Tenancy Agreement Update and Feedback - Jane Davies (Head of Housing Management)/Dave Wilkinson (Area Housing Manager) - 30 minutes
  5. Break - 5 minutes
  6. Consultation on the 24/25 Rent Increase - Julie Crook (Director of Corporate Services) -30 minutes
  7. DRAFT Tenants Code of Conduct - Asim Munir (Engagement and Communications Service Manager) -15 minutes
  8. TPAS Training - Asim Munir (Engagement and Communications Service Manager) - 5 minutes
  9. Forward Plan: Items for 7th March meeting (Subject to change)
    • New Tenancy Viewings and Sign ups Review
    • Investment Priorities Consultation
    • Tenant Perception Survey Update
  10. Any Other Business - 5 minutes
  11. Date of the next meeting - 7th March 2024 at 10.30am
Thursday 7 March 2024 - Agenda
  1. Welcome and Introductions - Jackie Linacre (Interim Chair/Head of Customer Services) - 5 minutes
  2. Notes of the last meeting (25th January) - 5 minutes
  3. Tenant Perception Survey Findings and Next Steps - Jackie Linacre (Head of Customer Services) - 25 minutes
  4. Investment Priorities Consultation - Dean Leggott (Asset & Environmental Service Manager) - 30 minutes
  5. Break - 5 minutes
  6. New Tenancy Viewings and Sign ups Review - Alison Alcorn (Area Housing Manager) - 30 minutes
  7. TPAS Training for OVF - 20th March - Asim Munir (Engagement and Communications Service Manager) -10 minutes
  8. Forward Plan: Items for 18th April meeting (Subject to change)
    •    Damp, Mould and Condensation Policy Feedback
    •    Environmental Strategy Consultation
    •    Progress against Tenant Voice Strategy Action Plan
  9. Any Other Business - 5 minutes
  10. Date of the next meeting - 18th April 2024 at 10.30am
Thursday 18 April 2024 - Agenda
  1. Welcome and Introductions - Sharon Hart (Chair) - 5 minutes
  2. Notes of the last meeting (7th March) - 5 minutes
  3. Overview of RSH Consumer Standards and Update - Nigel Feirn (Head of Finance & Business Assurance) / Lou Robson (Governance Service Manager) - 20 minutes
  4. Tenant Voice Strategy Action Plan Update - Jackie Linacre (Head of Customer Services) /Asim Munir (Engagement and Communications Service Manager) - 20 minutes
  5. Break - 5 minutes
  6. Communal Halls User Agreement Consultation - Asim Munir (Engagement and Communications Service Manager) - 20 minutes
  7. Feedback from TPAS training - Asim Munir & ALL - 10 minutes
  8. Forward Plan: Items for 22nd May meeting (Subject to change)
    •    Feedback on the publication of performance information 
    •    Damp, Mould and Condensation Policy Feedback
    •    Environmental Strategy Consultation 
  9. Any Other Business - 5 minutes
  10. Date of the next meeting - 22nd May 2024 at 1pm
Wednesday 19 June 2024 - Agenda
  1. Welcome and Introductions - Sharon Hart (Chair) - 5 minutes
  2. Notes of the last meeting (18th April) - 5 minutes
  3. Feedback on the publication of Performance Information - Nigel Feirn (Head of Finance & Business Assurance) - 30 minutes
  4. Annual Review 2023/24 Consultation - Jackie Linacre (Head of Customer Services) - 20 minutes
  5. Break - 5 minutes
  6. DRAFT Tenant Code of Conduct Consultation - Asim Munir (Engagement and Communications Service Manager) - 20 minutes
  7. Social media - Rules of Engagement Consultation - Asim Munir (Engagement and Communications Service Manager)/Jackie Linacre (Head of Customer Services) - 20 minutes
  8. Forward Plan: Items for 11th July meeting (Subject to change)
    •    RSH Consumer Standards Update 
    •    Damp, Mould and Condensation Policy Feedback
    •    Environmental Strategy Consultation
    •    Consultation on Recharge Policy
  9. Any Other Business - 5 minutes
  10. Date of the next meeting - 11th July 2024 at 10.30am
Thursday 11 July 2024 - Agenda
  1. Welcome and Introductions - Sharon Hart (Chair) - 5 minutes
  2. Notes of the last meeting (19th June) - 5 minutes
  3. Consultation on Recharge Policy/Fencing Policy - Mark Coogan (Head or Repairs)/Rob Chapple (Repairs Service Manager) - 45 minutes
  4. RSH Consumer Standards Update – Lou Robson (Governance Service Manager) - 20 minutes
  5. Break - 5 minutes
  6. Consultation on Building Safety Resident Engagement Strategy - Glen Shepard (Building Safety Manager) -20 minutes
  7. Consultation on Equality, Diversity and Inclusion Policy - Dan Debenham (Equality & Diversity Manager) - 20 minutes
  8. Forward Plan: Items for 5th September meeting (Subject to change)
    •    Vulnerable Persons Policy Consultation 
    •    Housing Management and ASB Consultation Policy
    •    Feedback on OVF related Key Performance Indicators
    •    Consultation on the Communication Plan for Complaint Handling
  9. Any Other Business - 5 minutes
  10. Date of the next meeting - 5th September 2024 at 10.30am
Thursday 5 September 2024 - Agenda
  1. Welcome and Introductions - Sharon Hart (Chair) - 5 minutes
  2. Notes of the last meeting (11th July) - 5 minutes
  3. Consultation on Vulnerability Persons Policy - Jane Davies (Head of Housing Management) - 25 minutes
  4. Consultation on Housing Management and ASB Policy - Jane Davies (Head of Housing Management) - 25 minutes
  5. Break - 5 minutes
  6. Consultation on the Communication Plan for Complaint Handling - Jackie Linacre (Head of Customer Services) - 20 minutes
  7. Feedback on OVF related KPI’s - Asim Munir (Engagement & Communications Service Manager) - 15 minutes
  8. Tenant Voice Outcomes Quarter 1 Report (2024/25) - Asim Munir (Engagement & Communications Service Manager) - 10 minutes
  9. Tenant Celebration Event - 8th October - Asim Munir (Engagement & Communications Service Manager) - 5 minutes
  10. Forward Plan: Items for 3rd October (Subject to change)
     - Damp, Mould and Condensation Policy Feedback
     - Permissions Policy Feedback
     - Environmental Strategy Consultation
     - Asset Management Strategy Consultation
  11. Any Other Business - 5 minutes
  12. Date of the next meeting - 3rd October 2024 at 10.30am
Thursday 3 October 2024 - Agenda
  1. Welcome and Introductions - Sharon Hart (Chair) - 5 minutes
  2. Notes of the last meeting (5th September) - 5 minutes
  3. Consultation on Asset Management Strategy - Christine Tolson (Head of Asset Management) - 20 minutes
  4. Consultation on Environmental Strategy - Christine Tolson (Head of Asset Management)/Dean Leggott (Asset and Environmental Service Manager) - 20 minutes
  5. Permissions Policy Feedback - Dean Leggott (Asset and Environmental Service Manager) -10 minutes
  6. Break - 5 minutes
  7. Consultation on the Fencing Policy - Rob Chapple (Responsive Repairs Service Manager) -20 minutes
  8. Consultation on Compliments, Comments and Complaints Policy - Jackie Linacre (Head of Customer Services) - 20 minutes
  9. Consultation on Goodwill and Compensation Policy - Jackie Linacre (Head of Customer Services) - 20 minutes
  10. Tenant Celebration Event Update- 8th October Asim Munir (Engagement & Communications Service Manager) - 5 minutes
  11. Forward Plan: Items for 14th November (Subject to change)
     - Disrepair Policy Consultation
     - Mandatory Occurrence Reporting (MOR) Consultation
  12. Any Other Business - 5 minutes
  13. Date of the next meeting - 14th November 2024 at 10.30am
Thursday 14 November 2024 - Agenda
  1. Welcome and Introductions - Sharon Hart (Chair) - 5 minutes
  2. Notes of the last meeting (3rd October) - 5 minutes
  3. Consultation on Fire Safety Management Policy - Dan Boardman (Head of Building Safety)/Glen Shepard (Building Safety Manager) - 20 minutes
  4. Consultation on Mandatory Occurrence Reporting (MOR) - Dan Boardman (Head of Building Safety)/Glen Shepard (Building Safety Manager) - 20 minutes
  5. Consultation on Cusworth House Resident Engagement Strategy - Dan Boardman (Head of Building Safety)/Glen Shepard (Building Safety Manager) - 20 minutes
  6. Break - 5 minutes
  7. Tenant Satisfaction Measures Results Update - Jackie Linacre (Head of Customer Services) - 20 minutes
  8. Quarter 2 Tenant Voice Outcomes Report (2024/25) - Asim Munir (Engagement & Communications Service Manager) - 10 minutes
  9. Forward Plan: Items for 30th January (Subject to change)
    - Disrepair Policy Consultation
    - Damp, Mould and Condensation Policy Feedback
  10. Any Other Business - 5 minutes
  11. Date of the next meeting - 30th January 2025 at 10.30am if 19th December meeting is cancelled (TBC)

One Voice Forum Terms Of Reference

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