Our Annual Review

Welcome to our Annual Review for 2023/24 where we look back and highlight some of the key work we did to help you, our customers, and to improve our properties. This Annual Review covers the period from 1 April 2023 to 31 March 2024.

We are extremely proud of the work we do for our customers. Just as last year, this year has been a positive one, but there’s also been challenges for tenants and for us.

The cost of living and inflation challenges continued. However, that didn’t stop us doing all we could to offer the best value for money services possible. Once again, we kept our rent as the lowest in South Yorkshire whilst still providing a high-quality service.

We had challenges around our repairs service, and we put things in place to improve this. We created one team responsible for delivering all your day-today repairs and improved how we communicated about the progress of your repair. We still have a small backlog of repairs, which has been reducing over recent months.

In 2023/24 we also saw the introduction of 22 Tenant Satisfaction Measures by the Regulator of Social Housing. We compared our performance against other organisations and are pleased to say that overall we are doing really well. Our performance was published in the July edition of HouseProud and is available here on our website.

We really do value your feedback on the services we provide and in 2023/24 it helped us create a new Corporate Plan. This sets out our commitment over the next five years – you can read the full Corporate Plan here.

Whilst we are proud of the work our teams do to involve and engage as many of you as possible in our services, we are working towards improving engagement with tenants from under-represented groups. We have a range of ways for you to have your say on how we deliver our services, so we’d love for you to be involved – you can find out how here.

During 2023/24 we continued to focus on the issues that mean a lot to you including damp, mould and condensation and antisocial behaviour. We put in place new teams and processes to deal with these issues – something that we had in our plan to deliver. Find out more about the support we offer here.

We do hope that this Annual Review gives you a feel for our achievements and challenges in 2023/24 and the impact this had.

Our Annual Review 2023/24 is divided into five themes focusing on People, Homes, Communities, Partnerships and Tenant Involvement. You can use the links below to read about each theme and watch videos of tenants talking about their experience of our services.