St Leger Homes has to meet standards set by the Government’s Regulator of Social Housing which help to make sure tenants are provided with safe, well-maintained homes and receive high-quality services.

These are called Consumer Standards and they are made-up of four parts:

  • Safety and Quality Standard – Providing safe, good quality homes with good quality services 
  • Transparency, Influence and Accountability Standard – Treating tenants with fairness and respect so they can access services, raise concerns, influence decision making and hold landlords to account 
  • Neighbourhood and Community Standard – Landlords engaging with relevant parties so tenants can live in safe well-maintained neighbourhoods and feel safe in their homes
  • Tenancy Standard – Providing fair allocation and letting of homes and management of tenancies

 

CF2024_ConsumerStandards_update_v13_extended on Biteable.

What are Consumer Standards?

You can find out more about Consumer Standards by watching our short video. 

You can read more about social housing Consumer Standards and the standards that tenants can expect from their landlord at www.gov.uk/guidance/regulatory-standards