In 2023/24, our Repairs and Maintenance teams provided an absolutely essential service for customers. It was this service which saw the highest demand from tenants over the year.

Our repairs service continued to show a positive increase in completing repairs at the first visit.  This meant we were able to carry out our repairs on the day we arrived, rather than having to return later. 79.6% of tenants told us they are satisfied with our repairs service.

We spent a total of £39.9 million in investments and improvements to your homes during 2023/24.

Annual Review 2023/24 - Homes

An introduction from Chris Margrave.

Homes - Ryan's story

We hear from tenant Ryan about how Maura from our Home Options Team helped him and his family find their home.

Homes - Terry's story

Our tenant Terry tells us how a visit from Housing Officer Jordan led to huge improvements to his home and quality of life.

Homes - How we have made a difference

During 2023/24 we continued to work hard to make sure your homes are safe and comfortable.

Information and support

You can find more information and support on our website at the following links:

  • Repairs - Information and contact details for our Repairs and 
    Maintenance service
  • Household budgeting - Support to help you set a household budget and stay on top of your finances
  • My Rent - Information about paying your rent
  • Our Housing Officers - Contact details and information about your local Housing Team