We're legally required to carry out a gas safety check every 12 months.
This is to help keep you, your family, and your neighbours safe, and makes sure your appliances are working efficiently. We keep a record of each safety check and service and give you a copy too.
If a gas appliance isn't working as it should, you could be at risk of carbon monoxide poisoning. This kills around 40 people in the UK every year. Dangerous explosions can also be caused by gas leaks. This is why we must inspect any gas appliances in your home every 12 months (even if you don't use them) by law.
Gas safety checks take about an hour and are normally done between 8.30am and 5pm, Monday to Friday. If you need us to work round you - for example, avoiding school run times - just let us know! We do also offer limited weekend and evening visits too.
During these checks we'll inspect any gas fittings we've installed, your gas cooker and any gas appliances you own that are fitted to the chimney. We'll check your smoke and carbon monoxide alarms too.
If any appliance is found to be unsafe or dangerous, they will be disconnected. If this appliance belongs to us, we will aim to repair or replace as soon as possible. You will be provided with a copy of your Landlord Gas Safety Check Certificate (LGSR) within 28 days of completing the gas safety check.
If a gas appliance fails the check, our gas engineers will repair or replace the faulty appliance if it belongs to us. We’ll update your Landlord’s Gas Safety Record with details of any repairs we’ve done.
If one of your own appliances or fittings is faulty, we’ll disconnect it and ask you to get help from a qualified Gas Safe Registered installer. We do this because it’s an offence for you to use it, and for us to allow you to.
If you fail to provide access to your home for us to carry out your annual gas safety check – for example, by failing to give us sufficient notice that you won’t be in – we will take any steps available to ensure we meet our legal obligations. This could potentially lead to us taking appropriate formal action to gain access, and any costs incurred from this will be charged to you.
If you miss your gas check appointment repeatedly, we’ll have to gain access through an injunction and pass our legal costs on to you. So, if you can’t make the appointment, it’s best to let us know so we can reschedule!