Think you can smell gas?

Make sure you do the following immediately:

  • Turn off the gas supply at the meter
  • Open windows and doors
  • Put out any naked flames
  • Don’t use electrical switches
  • Call the National Gas Emergencies number on 0800 111 999 – only use a mobile phone from outside the property. The number is free and available 24 hours a day.

We’re legally required to carry out a gas safety check every 12 months.

This helps to keep you, your family, and your neighbours safe, and makes sure your appliances are working efficiently. We keep a record of each safety check and service and give you a copy too. These safety checks are carried out by a Gas Safe Registered Installer. We also carry out these checks before a tenant moves into a new property. 

For more information on this, please see our Annual Gas Safety Checks page.

 

Gas Safety Tips

  • Never use a gas appliance that you think is faulty.
  • If there is a yellow or orange flame, soot or stains around the appliance, or the pilot light keeps going out, let us know straight away so we can check it’s safe.
  • Don’t cover appliances or block air vents or outside flues.
  • Do not store bottled gas in your home.
  • Don’t fit draught excluders or double glazing to rooms containing a gas appliance without providing further ventilation.

What is MOT style gas servicing?

We service all our customer’s gas appliances on an annual basis. We work on an MOT style servicing which gives us and tenants the flexibility to carry out the safety check before your anniversary date.

In short, adopting MOT style gas servicing allows engineers to visit a property any time between 10 and 12 months since the last annual gas safety check while still retaining the original service date.

We will contact you to let you know when your check is. It’s vitally important that this happens every year to keep you and your property safe and compliant, so please let us know if you can’t make the appointment.

Northern Powergrid and Northern Gas Network Priority Services Register

 

Do any of the below apply to you or someone you care for?

  • is medically dependent
  • has a chronic or serious illness or mental health care needs
  • has poor mobility or other disability
  • is elderly or with young children
  • has trouble communicating

If any of the above apply, the Northern Powergrid and Northern Gas Network Priority Services Register will give you extra support or advice in a power cut or interruption to your gas supply. To find out more about the service or to join, please visit the Northern Powergrid website or the Northern Gas Network website.